In accordance with safety guidelines, which apply to personal care products, we don’t accept returns. If your order was delivered defective, we will only replace clearly damaged items in your order at our complete expense. To be eligible for a replacement, please contact us within 10 days after delivery at contact@shungiteguru.com.

Please attach photos of a damaged package and include your full name and address. Your item must be unused and in the same condition that you received it.

In case you haven't received your order within the forecast time, please email us w/ your full name and address so we can inspect the issue. If your package was lost in transit, you’re eligible for a replacement or a full refund. Once a refund is processed, it will be credited to your original payment method within 5-15 business days.

If you have any questions or concerns, please feel free to contact us at contact@shungiteguru.com.